Cancellation and Return Policy

By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling contract presented to you.

Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

Shipping fees, which are the cost of product delivery, will be paid by the buyer.

Each purchased product will be delivered to the person and/or organization specified by the buyer within a legal period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

The purchased product must be returned complete and in accordance with the specifications specified in the order, along with any documents such as the warranty certificate and user manual.

If the purchased product becomes impossible to sell, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer fails to pay for the purchased product or cancels the payment in their bank records, the Seller's obligation to deliver the product is terminated.

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

If, after the product is delivered, it is determined that the Buyer's credit card was used unlawfully by unauthorized persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the Seller within 3 days, with the shipping costs being borne by the Seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESTIMABLE REASONS:

If force majeure events beyond the Seller's control occur and the product cannot be delivered on time, the Buyer will be notified. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or a postponement of delivery until the obstacle is resolved. If the buyer cancels the order, the product price will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the funds to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The buyer must inspect the goods/services covered by the contract before receiving them. Damaged or defective goods/services, such as those with dents, breaks, torn packaging, etc., will not be accepted from the courier company. The goods/services received will be deemed undamaged and intact. The buyer must protect the goods/services carefully after delivery. If the right of withdrawal is exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to the buyer or the person/entity at the address provided, the buyer may exercise the right to withdraw from the contract by rejecting the product without assuming any legal or criminal liability and without providing any justification, provided that the buyer notifies the SELLER using the contact information below.

CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:
ADDRESS:
EMAIL:
TEL:
FAX:

PERIOD OF THE RIGHT OF WITHDRAWAL:

If the buyer has purchased a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service begins with the consumer's consent before the right of withdrawal period expires.

To exercise the right of withdrawal, written notice must be sent to the SELLER by registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used in accordance with the "Products for which the Right of Withdrawal Cannot Be Used" provisions of this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice for the product delivered to the individual or BUYER (If the invoice for the product to be returned is from a corporate entity, it must be sent along with the return invoice issued by the institution. Returns of orders with invoices issued for institutions will not be completed unless a RETURN INVOICE is issued.)

The return form must be returned complete and undamaged, along with the box, packaging, and any standard accessories for the products to be returned.

RETURN CONDITIONS:

The SELLER is obligated to return the total price and any documents binding the BUYER's obligation to the BUYER within 10 days of receiving the notice of withdrawal, and to accept the return of the goods within 20 days.

If the value of the goods decreases due to the BUYER's fault, or if return becomes impossible, the BUYER is obligated to compensate the SELLER for any damages to the extent of the BUYER's fault. However, the BUYER is not responsible for any changes or deterioration that occur due to improper use of the goods or product during the right of withdrawal period.

If the discount amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount offered under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

- At the BUYER's request or clearly for personal needs.